At Jazl Mini, customer satisfaction is important to us. We strive to provide high-quality products and a smooth shopping experience. If you encounter any issues with your order, please review our refund policy below.
Eligibility for Returns and Refunds
You may be eligible for a return, exchange, or refund if:
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You received a damaged or defective item.
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You received the wrong product.
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The item has a manufacturing defect.
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The item is returned in its original condition.
To qualify for a return or refund:
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The request must be submitted within 7 days of receiving the order.
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The product must be unused, unwashed, and unworn.
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All original tags, packaging, and accessories must be included.
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Proof of purchase or order confirmation may be required.
Non-Refundable Items
The following items are generally not eligible for refunds or returns:
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Products that have been worn, used, washed, or altered.
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Products returned without original tags or packaging.
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Items damaged after delivery due to customer handling.
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Clearance, sale, or promotional items unless they arrive damaged or incorrect.
Return Process
To request a return or refund:
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Contact our customer support team.
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Provide your order number and details of the issue.
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Include clear photos if the item is damaged, defective, or incorrect.
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Wait for confirmation and return instructions from our team.
Returns sent without prior approval may not be accepted.
Refund Approval
Once the returned item is received and inspected, we will notify you regarding the status of your refund request.
If approved, the refund will be processed according to the original payment method or store procedures.
Exchanges
If you receive a defective, damaged, or incorrect item, we may offer an exchange instead of a refund, subject to product availability.
Shipping Costs
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Shipping charges are generally non-refundable.
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If the return is due to an error made by Jazl Mini, we may cover the return shipping costs where applicable.
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Customers may be responsible for return shipping costs for other eligible returns.
Order Cancellations
Orders may be canceled before they have been processed or shipped.
Once an order has been dispatched, cancellation requests may no longer be possible and the standard return process will apply.
Contact Us
For any refund, return, exchange, or cancellation inquiries, please contact us:
Email: saman.ufone74@gmail.com
We appreciate your trust in Jazl Mini and will do our best to resolve any issues promptly and fairly.